Return and Refund Policy
Effective Date: 11-January-2025
At Dobani Store, we strive to deliver high-quality products to our customers. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. No Exchange or Return for Change of Mind
We do not accept exchanges or returns if you change your mind after purchasing a product. Please review your order carefully before completing your purchase.
2. Damaged or Broken Items
If you receive a parcel that is damaged or broken, we take full responsibility for resolving the issue. In such cases, we will:
- Replace the damaged item with a new one at no additional cost.
- Ensure a smooth and hassle-free replacement process.
3. Eligibility for Replacement
To qualify for a replacement, please ensure the following:
- Notify us within 48 hours of receiving the damaged product.
- Provide clear photos or videos of the damaged item and the packaging for verification.
- The item must be in its original packaging (if applicable).
4. Replacement Process
Once we verify the damage:
- You will be contacted by our support team to confirm the replacement.
- We will arrange for the replacement item to be delivered to you promptly.
- If the original item needs to be returned, we will provide instructions for return shipping.
5. Contact Us
If you need to report a damaged or broken item, please reach out to us:
- Business Address:
-
jasmine#75 park view city Multan Road,Lahore
- Email: uniquegadgets1111@gmail.com
- Phone: 03346083464
- Website: https://www.dobanistore.com/
6. Policy Changes
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for choosing Dobani Store. We are committed to ensuring a satisfying shopping experience for all our customers.